Complimentary 30 minutes
At the thirty-minute mark, your therapist will pause the session to check in with you about proceeding. At this juncture, you'll have the opportunity to consent to continue at the pre-established rate by signing. If you decide not to go further, your therapist will respectfully conclude the session at this point.
Ensuring your comfort and sense of autonomy is paramount to us. We prefer you conclude the session if there's any hesitation, giving yourself the space to ponder further sessions. Should any discomfort arise, we encourage open communication with your therapist.
Cancellation & Refund Policy
Please let us know at least 24 hours in advance if you need to change or cancel your appointment.
If you cancel or reschedule with less than 24 hours’ notice, or outside our business hours (9 am – 5 pm, Monday to Friday), the full session fee will still apply. For example, this includes notifying us over the weekend about a Monday appointment..
If you miss your appointment without giving any notice, you will still be charged for the session.
If you decide not to continue after your complimentary consultation, you won’t be charged.
Cancellation Fee Coverage
Cancellation fees help us cover the costs of empty appointment slots, so we can continue providing high-quality service to all our clients.
Online Session requirements
To ensure a seamless online session experience, kindly review our essential criteria for participation.
1) Clients must ensure they are in a solitary setting, within a tranquil space, free from interruptions.
2) To ensure your eligibility for our online sessions, wearing headphones or earbuds is mandatory. We apologise, but without this, we are unable to proceed with the session.
3) The client must remain fully engaged and present throughout the session.
4) Recoding sessions is strictly prohibited to safeguard confidentiality and protect personal data.
Donations
When you decide to contribute to our cause, please note that all donations are considered final and cannot be refunded. We take your generosity seriously and are committed to ensuring that everything donated is put to good use.
Each contribution you make is dedicated solely to supporting the Simplified Mind referrals program. This means that your kindness isn't just a drop in the ocean—it's a vital lifeline that directly sustains our efforts.
We meticulously allocate your donations to enhance the quality and reach of our program, making a tangible difference in the lives of those we serve. Your support empowers us to expand our resources, enrich our services, and ultimately, amplify the positive impact we can have on our community.
By choosing to donate, you're not just giving money; you're actively participating in a movement to better the world, one mind at a time. We deeply appreciate your willingness to stand with us in this cause. Your generosity is the cornerstone of our initiative, and we can't thank you enough for your trust and support.